Customer Care & Sales team

Hi, I’m Michael, and I’m our Senior Manager Quality & Customer Success.

“In a nutshell, my job is making our customers happy. This includes providing my colleagues with professional training, performing continuous quality surveys and quality assurance as well as examining and optimising customer journeys and satisfaction.”

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“Our company never sleeps; almost every day, our specialist departments send us new ideas and products that aim to support our customers in making the decisions that are best for them. As a result, my work is extremely complex and never gets boring. I especially enjoy being able to step into our customers’ shoes every day while staying in close contact with colleagues throughout the company. The best moments in my career at Verivox were the prizes independent institutes repeatedly awarded us for our services; confirmation that our hard work does pay off and is appreciated.”

Our culture and values

“Verivox puts great emphasis on diversity and cultural openness – for me personally, these are key characteristics in an employer.”
At Verivox, we don’t differentiate ourselves from one another. We work together as equals to achieve the best results.
We always keep in step with the times and offer the best for our customers. To do so, we need employees who put our customers first and are always in motion.

Your benefits

  • Stay on the go

    We subsidise your public transport season ticket, pay transportation allowance and offer discounts on rental cars so you stay mobile.

  • A team that likes to party (and celebrate its own successes)

    From Summer Fetes and Christmas parties to corporate runs – our range of team building activities helps us keep the Verivox family together.

  • To your health!

    To help you stay fit and healthy, we offer fresh fruits and subsidised breakfasts and lunches, along with coffee and water. Corporate runs and football bring us together as a team.

  • The best decision for your future

    Our employees are our greatest asset – your well-being is important to us. Capital-forming benefits and accident insurance ensure you are taken care of.

  • The better you are, the better we are

    We support and promote you by offering (leadership) trainings and development measures that are tailored to your specific needs.

  • Flat hierarchies

    You’ll soon notice: we like to be on a first-name basis. We don’t aspire to lofty heights but prefer to meet as equals. For us, flat hierarchies mean quick decision-making channels.

Are you a good fit?

Compare before you decide: find out if you’re a good fit for our team! On the next page, you will find various statements made by members of our Customer Management team. Click on the respective image to agree or disagree with each statement. Get started!

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Your options in our Customer Management team

  • Customer Service Representative

    You are the voice of Verivox: on the phone and via email, you are the first point of contact for all customer concerns. From questions on switching electricity suppliers to complaints and praise: you are skilled at handling our customers and know how to make them happy.

    • Your mission control centre: the Email team or the Call Centre.
    • You process customer requests for switching electricity, gas and insurance providers.
    • You support new colleagues during their induction.
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  • Customer Success Manager

    You comb digital worlds to find satisfied and less satisfied customers, thank them for praise and help them if they have criticism or questions. To do so, you search for reviews on Verivox and our services on popular portals. In the end, finding the best possible solution for our customers is what counts.

    • You have an answer to everything; you search for customer reviews and provide satisfying answers.
    • You take care of our Trustpilot, eKomi, Facebook, Twitter and ReclaBox accounts and react to customer reviews on these platforms.
    • You know our netiquette by heart and delete comments that do not conform.

     

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  • Banking Specialist as a Credit Advisor (m/f/o)

    You know which credit is the right match for our customers. You analyse customer needs and recommend the best credit on this basis. You assist your customers in an advisory capacity throughout the entire process; their satisfaction is the standard to which you hold yourself.

    • You process incoming credit requests – by phone or email.
    • You advise our customers during each step of the process up to the successful conclusion of the contract.
    • Your goal: maximum customer satisfaction.
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  • Credit Advisor (m/f/o)

    Do you have prior experience in customer service and want to contribute your experience to a new field of work? If you work reliably and independently and are characterised by a high level of sales orientation, you should get together with our Customer Management team.

    • You process incoming credit requests – by phone or email.
    • You advise our customers during each step up to the successful conclusion of the contract.
    • Your goal: maximum customer satisfaction.
    Show suitable vacancies

If you want to know what happens after you hit the send button, we’ve put together key information on the application process.

Application process

If you want to find out what to expect on your first days at Verivox, click here for information on your onboarding process.

Onboarding

Do you have any questions on careers at Verivox?

Valentina Barta

Your contact for Customer Care & Sales